These people are very intriguing to get into your home, but for your protection DO NOT let them in. They tell you they will be there for a few minutes and are in your home for about 4 hours. Our situation was: a man knocked on our door with a bottle of downy in his hand, telling me they are giving them away as long as we allow them to demonstrate their product. My husband and I agreed and let them in, HUGE mistake on our part. The guy that knocked on our door isn't even the man that showed the product, instead he called out to an suv and had his partner, Jack and a new girl come into our home. Jack informed me he would only take a few minutes, which was fine with me. We had no intention of purchasing this Kirby. 3 1/2 hours later they are still in our home showing this product. My husband and I really liked all that it could do and decided to purchase one. Jack completed all the paperwork and had my husband to sign a contract, that clearly states you have 3 days to cancel with no further obligation. Jack decided he wanted to get us a new machine that had never been demonstrated, so he calls his team leader Kristy and informs her to bring him a new machine. Kristy informs Jack that it will be a few minutes, she decides she needs to go home get her son and take him to soccer practice then come back to deal with customers. 30 minutes later Kristy arrives and Jack puts together our new machine and makes sure we are comfortable with the machine. Finally, they are out of our home. The next morning, my husband and I are reviewing the contract and talking about our purchase. We decided that we wanted to return the product, so I try to call there office around 3pm, there's no answer their answering machine states their business hours are from 9:30 to 3:30pm. I proceed to leave a message. I was never called back from that call. The down payment that we paid down on this machine was taken out of our account the following day as well. On Wednesday morning, I decided to call them back at 9:30, 9:45, and 10am, still no answer. I leave 3 messages, still no callback. My husband arrives home from work early around 2:30 and decides to call. No answer, he leaves a message and still no call back. We sent a signed copy of the contract to this company via certified letter yesterday. Any legitimate company, would answer their phone. Do not fall for these people to come into your home and allow this to happen to you. This has been a nightmare and we are just trying to return something we don't want.
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