We used to bank with US bank. They did not live up to expectations at all. First of all, they never had branches anywhere! We had to drive out to the boonies just to go to an ATM. Second, somehow random charges were always on our statements. We had to call and get them fixed all the time. The customer service was adequate, and they always tried to help, but there was no reason we should have had to call them so often. We switched banks after the problems.
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