I shipped 2 paintings on 1/192020 at UPS #3053 for packaging & shipping & paid for $1000 in insurance. I had an in-depth conversation with the UPS Certified Packing Expert about properly wrapping each painting to make sure they weren't dented/ cracked in transit. On 1/23/2020, the paintings were not packaged separately but placed together with the back of one frame & its wire frame hanger placed upon the front of the 2nd painting's frame. The wire scratched & dented the frame. There were other scratches on the 2nd frame that looked like they had placed the 2nd frame in front of the 1st frame initially. The UPS clerk wrapped only the bottom & 2 sides of the paintings as they were placed together. Then proceeded to take packaging tape & affixed it to the front bubble wrap, ran the tape onto the PAINTED CANVAS over the tops of both frames & down to the paper backing of the 2nd frame before taping it to the bubble wrap. The frames are damaged. Now the owner and manager are dodging my calls. I've submitted all of the requested info/photos and contacted Corp. HQ. They don't want to pay the claim. Taken directly from the UPS website: Our Pack & Ship Guarantee If a participating The UPS Store® location packs your item using only new materials purchased at that participating location, and ships the package via UPS, USPS, or DHL (on that participating location’s applicable UPS, USPS, or DHL account) and that item is damaged or lost in transit, you’ll be reimbursed*: Associate wrapping fragile item The item's value (subject to the lesser of actual value, replacement or repair cost) The full retail price you paid for packaging materials and services Your cost for shipping (excluding Declared Value charges or costs for Insurance as applicable) All of the aforementioned information applies to my situation and the store needs to honor its guarantee. Had the certified packing expert properly done his job - there would be no need to file this complaint.
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