I have had trouble with them saying that I don't have packages when I do, and them saying that I have packages when I don't.
The final straw was when they closed my mailbox without telling me. No email sent to the email address I provided, no phone call made to the phone number I provided, no warning whatsoever. They just closed my mailbox and started returning all my mail to the sender. This was also the same time tax documents were getting mailed. Yes, those got returned to the sender too.
Be smart. Don't get a mailbox here. Get one somewhere else where you will get SOME customer service.
Cons: Terrible Customer Service
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