UPS Store

If I could give this place, and this manager, PAUL BARRY, LESS than 1 star, I would. \r \r I live in Florida, and bought a very rare glass sculpture from an auction held in Chicago. Obviously, I could not pack and ship the item myself, so I paid his store to do it. I asked them at least times to insure the package for $2,000 (less than 1/5 of the retail price, actually) but when it arrived improperly packed and broken beyond repair, I find out that the store had only put $800 insurance on it. Apparently, they ""forgot"" what I told them, and instead of calling me to double-check, they only insured it for the hammer price, despite the fact that I already had it pre-sold for $2K to a client who desperately wanted one. I had no way of knowing this, because they also FAILED TO SEND ME A RECEIPT for my over-the-phone credit card payment, so I had no list of the itemized charges. If I had that, I could have caught the error in time.\r \r Now, UPS will not pay the other $1,200, and the store manager PAUL BARRY, will also NOT own up to their mistake, no doubt because it would have to come out of his own pocket. UPS will flatly NOT pay over the Declared Value of a package, and when a store makes a mistake, its up to the individual store owners whether or not to make it right. PAUL BARRY is a liar, and you should NOT use this UPS location for your packing or shipping needs. more

Horrible! I left this place feeling like I""d been robbed. I brought in a light weight plastic frame and paper matted photo(11x14). They never weighed the contents and just esitmated that it'd weigh 8lbs!! and then then added a surcharge for dimension wt (28lbs???)---never did they try to explain the charges, even after I was shocked and asked for an explanation.They both just mumbled something and rudely waived the next customer on. I got all of these details from the receipt. The store was busy when I was there so I was kind of rushed out. so with the cost of packaging ($20) and ups residential ground ($30) I ended up at $ 50! I will use Fed Ex from now on, I""ve always been treated well by the store on Wabash. If I didn't feel like I was taken (i.e. if they had been nice enough to help me understand the charges better before I commited to the terms) I would probably use them again, as they are a lot closer to me than Fed Ex. So turned off by this place! ughhh Cons: estimated weight--pd $50 for smalll pkg! more

Derrick Help me and he was Great He had a genuine smile and was very professional and very interactive...... Pros: Fast,Accurate service and shipping,Great Printing. Cons: I wish I could have stayed Longer....LoL more