Tyrone Square Mazda

Dec. 18, 2010\r As far as I'm concerned Tyrone Square Mazda lived up to their slogan ""ALWAYS FAIR ALWAYS SQUARE"". We went there last week to look at some CX-7's. The salesman Alex, was very friendly & cordial towards us. By the time we did some number crunching we agreed to trade in our 05' Chrysler Pacifica on a 2010 Mazda CX-7 Touring Coupe. There was a small misunderstanding as far as the optional equipment that would come with our new purchase. I emailed Mr. Dave Fogal about our concerns & I was disappointed because I did not get a response from him. I had made an appointment to have a part installed on our new car today, Saturday Dec. 18th. I mentioned to Alex, our salesman that if Dave was there that I would like to speak with him. We were in the waiting area about 10 minutes when Mr. Fogal came looking for us & asked that we accompany him to his office. After listening to my concerns he assured me that he would do whatever it took to live up to his slogan. By the time we were finished he made arrangements to order the part in question & we reached agreement on what would be fair to both of us as far as cost. So far we have nothing but high praise for the entire staff at Tyrone Square Mazda. They are Ace's in my book.\r Fred Martinez more

I have had experience with both the sales and service aspects of Tyrone Mazda, neither was positive. Actually both were quite terrible. \r \r In 2007 I tried to buy a new crossover from their dealership and was all but laughed at because my credit score was low as a result of an impending divorce. My credit score had taken a 200 point hit and went from suburb to marginal, as my exwife and I were unable to keep the house afloat. However, I had two trades (almost $15K) to put down and really wanted and needed the new car. After being humiliated there, I easily purchased the same vehicle, but slightly used from a nationally known used car dealer.\r \r More recently (September 2010,) I brought my car back to Tyrone Mazda for a tremendous engine noise and lack of power. I had regular servicing there for engine issues, from 2009 till 2010. Being the only Mazda dealer in Saint Petersburg and with a very catchy ""Always Fair, Always Square"" slogan I tried to give them another chance. Over the last year I have had my car in the service department at Tyrone Mazda for very similar issues, relating to oil consumption and engine noise. I brought it in a half a dozen times to have them basically call it all normal for the model. I was so adamant that this was not normal for any car and I got into a verbal shouting match with one of the service writers there (he has since resigned.) The service manger finally listened to my car himself (July 2010) and said that it was all normal and that I should trust his years of experience working with Mazda. \r Needless to say that my car suffered major mechanical engine failure from inaccurately adjusted timing and an insufficient oil level (I had a thousand miles on it from its previous oil change.) while I was taking my six year old to school. I reluctantly took the car back to them as the experts for a diagnostic evaluation, and found out that the repairs were to cost $7,500. Thankfully the extended warranty covered the engine repair. However, Tyrone Mazda wanted to charge me an additional thousand dollars for a engine that was not covered by my warranty company, insisting it was superior to the alternative. After discussing it with both the service department at Tyrone Mazda and my warranty company, I found inconsistencies with the Tyrone Mazda's service department’s explanation. I had my car towed to the nationally known used car dealership service center for the completion of the repairs. \r \r My car was repaired successfully but not at Tyrone Mazda, but at the same used car dealership I bought it from. Tyrone Mazda didn't take my concerns seriously, and if I did not have my extended warranty I would have had to come up with $7500 on my own. I trusted Tyrone Mazda with the safety of my family and they did not take my multiple complaints seriously endangering us as well as others on the road. I will not make that mistake again and I hope that this review will help others realize that they are not a scrupulous business and your safety is really what is on the line. more