TBS put a water pump impeller in my boat motor and it didn t work. I brought the boat in for prevenative maintance, the pump worked fine. When I put it in the water it didn t work. I was at Lake Eufaula so I took it to the Honda dealer at the lake. They replaced the water pump impeller and we enjoyed the weekend. I went back to Tulsa Boat Sales in Tulsa and the owner said he would not refund a dime. My boat worked, I took it to Tulsa Boat Sales and then it didn t work. Took it to a local dealer at the lake and he put an impeller in and it ran fine. TBS said I should have loaded it up, hauled it 100 miles back to TBS and he would have fixed it, then tow it back to my dock at Eufaula Lake (this would cost me at least $100 in gas and cancel my trip that we planned for weeks) . They will not stand behind their work if you take it out of town and get their mistake fixed by an authorized dealer. Wasted about $250 dollars, I asked for 1/2 return, he shouldn t make a profit if they broke my boat. Bottom line.....they not only didn t fix my motor they made so I couldn t drive it at all then said it s your problem. I spent hours being towed at the lake, hours getting their mistake fixed, spent hours getting it back in the water, never heard I m sorry We will make it right with you just excuses. I don t care if it was done wrong, the part was defective, there was a blizzard, what ever. Tulsa Boat Sales worked on my great running boat and we could no longer drive it. They shoud be professional, ethical and honest ....and treat customers right. This is just all kinds of wrong, but it does show the owners true character. \r
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