DO NO USE THIS COMPANY!!! I have had the worse experience ever. First, I had an appointment on Wednesday which was a no call no show, so I wasted a total day off.. On Thursday I called and they said they would be out by 10 am and they showed up after 11. I had a friend open the door for them and they only to spent 20 mins here and left without waiting for the washing machine to complete its cycle. When I got home that night, I saw that the washer was full of clothes and water just as it was before, not draining. I called got voicemail, left my info did not get a call back. So I back the next morning and was told that the technician would be back out between 2 and 4. So I am stuck in the house on my day off all day and again no call no show. So I call at 5 only to be told that the tech would be there in 45 mins or less. and that they have "" 35 jobs per day"" I asked is this how you treat your customers no calls no show and no respect for peoples time as to appointment times. He said "" Your right the tech should have call but he has been busy"" So I call again at 6 still no tech. He said ""he is on Rte 301 10 mins away."" So at 7:15 this tattooed, dreadlocked thug looking tech comes in. I asked if he was the same rep that came the day before. He said ""yes and that it was working when he left"" I asked how could u say that when u left in 20 mins and didnt see if the cycle completed. He stated that he replaced a part and all was well and that now the motor is blown and had the audicity to say "" Looks better get you a new washer slim"" I was heated and said "" What kind of clown operation are you running here, why didnt you let the cycle finish and if it needed a new motor or replacement whey didnt you just say it yesterday."" He laughed and left said"" haha you better buy a new one"" I was livid! The lack of professionalism just on the appointment time and lack of communication on initial appointment and then the follow up was dismal to say the least. I vow to let everyone I know or who is in earshot or able to read anything I post online not to use this horrible horrible unprofessional shoddy company. Do yourself a favor and save some time and money and look elsewhere besides Trump Appliances. The Sales Manager Sam Fisher was unapologetic, rude, and incompetent!
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