After three weeks of trying to work with the dealer to repair all the troubles found with my brand new SRX (3 weeks old with less than 500 miles), I've finally decided to go to another Cadillac dealer in Nyack, NY. \r
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Buyer be aware. Martin Cadila will sell you their cars. But they are nowhere to be found when it comes to servicing the cars they sold.\r
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They will give you all kinds of excuses (bankruptcy filing being the main one) to not deliver on the warraty they touted when trying to make a sale.\r
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Up and down the organization starting from the general mamanger to the sales manager and even down to sales staff, they behave like fly-by-night third class used car dealer. Actually worse, based on my experience, much worse.\r
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If you want to deal with a classy and professional business realtionship with your car delaer, and get your hard earned money's worth out of your luxury vehicle, stay away from Martin Cadillac in Elglewood Cliffs. \r
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Here's the latest..After filing complaints to Better Business Bureau, Consumer Protection Office and Fair Trade Commission, GM finally responded. It directed me to Grand Prize Cadillac in Nyack, NY (not Martin Cadillac!) to repair my car. \r
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It is sad that it had to take government agency's involvement for GM/Cadillac to properly service its customer. To my dismay, Martin Cadillac was not even in the picture in resolution of my service issues although I bought my car from them and it is closest dealer from my home. \r
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I have always driven Japanese cars and this was first time purchasing American car somehow believing all the recent events with the Big Three have helped them wake up and get their acts together. Based on my experience, GM and its dealers, especially Martin Cadillac, still have a long way to go to catch up their foreign competitions. \r
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What I had to endure after giving them $54K business -- lack of professionalism in dealing with clients, unresponsiveness to customer issues/concerns and lack of timeliness in resolving problems -- epitomizes the problems of American Car industry. \r
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As for me, I am going back to Japanese/Korean next time I buy my car. \r
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