Tri-Wave Carpet & Vinyl Inc

I purchased a municipal grey carpet for two offices. The first day I walked in, I was greeted by Tim who was very friendly. One other lady took us to the back and went through all the available carpets and even helped us to match our sample. She was very polite and very patient. We were really not sure as to how we could find a match since our sample was pretty old, but she went out of her way to help. more

Tim came today most likely as a result of heraing from the Better business Bureau. The positive part of the experience is that he did arrive on time. Unfortunately, his behavior was predictably belligerant and unbelievabley rude. He screamed and yelled and actually accused us of knifing around the edges of the tile so it would come up. It was obvious he only showed up to save his own hide at his BBB meeting scheduled for Monday (two days from now). Fortunately my brother in law was here. He politely asked Tim to stop talking and just fix the problem. After doing some research at teh congoleum website, we knew that premixed durceramic grout was teh only thing that would work with duraceramic tile-especially in a bathroom. We asked him what kind he used and he said he used a traditional grout--which is specifically stated as the wrong grout for this product on the congoleum website. (See the duracermic install pdf on the congoleum website. Citysearch will not allow imbedding the we address here) Pros: NONE SO FAR! Cons: Poor service, poor quality, rude owners more

Tri-Wave installed carpet for my entire house. I thought it went great, but afterwards discovered my jewelry had been stolen. I contacted the police and the installer (employee of Tri-Wave) confessed and was arrested. Only some of the property was returned, but installer disappeared before the trial. Tri-Wave would not take any responsibility and refused to talk to me about it. The owner actually yelled at me over the phone saying this was not her responsibility. Cons: Installers are thieves and the owners will not take responsibility more

Do not use this merchant. I had them install carpet and vinyl, both went poorly. Vinyl crackles when you walk across it and carpet seams are noticeable, and some padding is missing. They have very little customer service mentality, bascially they told me it was my problem. I would never use them again. Pros: Cheap Cons: Bad installation, poor attitude more