Brought my Cub Cadet LTX 1045 lawn mower in for repairs to TRI-K Sports in Maple Plain, MN because the belt keeps slipping off. This flaw can be found on YouTube showing the repair. The person who wrote up the paperwork wrote this on the work order. Three weeks past with no calls. I called to check on the status. Was told they called and left a voicemail on the 27th. Verified with phone records and no calls or voicemails on any day was received. I was told it was finished on the call. Arrived to pick up the lawnmower and was told around $400 for repairs. I was told they replaced a bent spindle, bent pulley & put on new blades. I asked why I wasn't called to authorize the $400 repair on a $1700 machine. The counter associate called the owner to meet me by the lawnmower as he was the one responsible for work. I asked to see the parts he pulled off the machine and the parts were not the parts from my lawn mower. They were very rusted and the star that holds the blade on was stripped. Mine were not stripped as I just inspected them and replaced one that was stripped. He showed me two extremely rusted blades. The blades on my lawn mower were replace by me two month before. I inspected the parts before I dropped off the machine. I told the owner I though the "used" parts he "replaced" and charged me for were my original parts. He began yelling and got defensive and tried to deflect from my direct questioning. I asked him as owner what his policy was for gaining authorization prior to repairs. He kept looking under the lawn mower and offered no answer. He took the parts that supposedly came off my lawn mower and threw them on the back of the ATV. I took a picture incase it was needed later. He started walking back into the store front so I followed. He told the desk clerk to let me load it up and no charge. He left the building with the paperwork so I couldn't get a copy. It showed he charged me for "used" parts.
more