Tri-Cities Transmission

My name is Wade Anderson and I am co-owner of Tri-Cities Transmission. I just discovered this review and am compelled to respond to it. We did indeed repair the writer's Saturn by installing a used transmission. The customer was given a number of repair options and had decided to go with the least expensive option. The unit had a 30-day, parts only warranty provided by the junkyard that provided the unit. The customer returned a number of months later with a leaking axle seal. We repaired this at no cost to the customer as a gesture of good will. There followed a number of incidents where the lug nuts on the right front wheel came loose. This had never happened before and I could not understand why this was happening as the wheel lug nuts were tightened to specifications and double checked. Yet, it happened. We stood behind our work in any case and promptly and without argument completely paid for any work done outside our shop. But, we did not rest as this had never happened before. ( more

Our experiences with Tri-Cities Transmission has been almost a year long battle and it's not over with yet! We had warranty work done at TriCities in April 2009. Got the car back; still not repaired. Took car back to TriCities, they repaired it, but because one of their mechanics didn't torque the lugnuts correctly, our wheel ripped off the car within 30 miles of driving. They repaired it, not taking responsibilty for it the whole time. Well, this spring the transmission started to fail. Because of the warranty, were forced to take it back to TriCities. Once again, they claimed it was fixed. Low and behold, within 50 miles of driving, the tire is ripped off the car because someone didn't tighten lugnuts correctly. Finally got that fixed the other day...but guess what? The "repaired" transmission is failing! more