Trethewey Brothers

Our family has used Trethewey Brothers as needed for about two years now since moving back into the service area. 2 jobs completed in that time period to my satisfaction specifically because of the plumber that came to house. Keith, good man. Sat and had coffee with my family each time. Months later and out of no where I experienced VERY AGGRESSIVE collections from their office without being able to prove that a $200 invoice open, was actually due as all invoices were paid with plumber onsite with credit card. VERY rude office management. Letting that go... I was in need of a 3rd request for service. Not only was I harassed over this unproven debt to collect the $200 prior to appointment (was paid in full finally once they were able to prove this portion of a job was due prior to 3rd appointment), I stayed home from my company for the 7am-11am window in which I was told they would arrive. At 11:30am I contacted the office to check on my appointment as I have half a business day wasted and several employees needing my in office attention. MUCH to my dismay when I contacted TB, the office manager whom answered the phone was extremely rude and unprofessional to me with zero compassion for my time and service needs after being very level headed with her. Short, sharp rude answers. She simply got more and more attitude as I questioned her in regards to her not informing me of the tardiness and requesting to give me a new window of time so I could plan accordingly and simply said "we will be there when we get there". Then... "Do you want to cancel" with plenty of go screw yourself attitude in her voice. ZERO customer service. At that moment I asked to talk to her boss. Her boss got on phone and I asked him how his day was. Then I proceeded to express in kind my experience with his representative. He called me a liar basically saying "he highly doubts that, I know my girls too well" "I'm not gonna get into this with you. How can I help you?" I said you can help me by telling me how you will d... more

Used them a few times, but should have stopped after the 2nd time when they broke a lot of pipe to fix a clog. Called them to work on other stuff and after 3 trips, I told them to take equipment and refund my money. Still waiting for my money! BEWARE! more

Good: They were here at the time they said they were going to be here. Their price was a bit less than what they had estimated.. Bad: Their website was hard to navigate.. Improvements: Finding the right phone number on the site was slow.. more

I had a problem -- my basement had flooded and the pilot light on the hot water heater went out. I was hesitant to relight it myself and called TBros for advice. they told me how to light it and then, to my amazement, about 1/2 hour later i got a call from one of their plumbers asking whether that had worked and whether I still needed them to come out! amazing. And they didn't get a dollar from me for this -- it was excellent service, especially considering they had received no payment from me. more

After having seriously bad luck with a number of plumbers, we finally took the advice of neighbors and called Trethewey. They came out and fixed the problem in a professional and efficient manner. It is no wonder that these are the guys that work on the TV series "This Old House." Next time we will be calling these guys first. more