Tranquility Ponds Inc

In general I have had decent, not great - but decent, customer service at Tranquility. Today (a Sunday) was an exception. As I came in, the sales person came out of a back room and asked if there was something he could QUICKLY do to help me. Since I was there of some filter material, it would be a quick transaction. BTW, I was the only customer in the store.\r He seemed to be in a big rush through the entire transaction and would only sell the material in a size (thus price) larger than I wanted and gave me some attitude when I showed my displeasure for the policy. That being said, I told him that I was complaining about the policy, not about him. \r After a thoroughly unsatisfying transaction, his final comment was ""I have your money, I can afford do be disingenuous"". Needless to say, I will not be back soon. more

I love my pond (just had it built), and yes I have a problem adding fish to my pond. I know I have too many in there now, but...\r Went into Tranquility Ponds for some algaecide and of coarse looked at the fish. Prices were half price of any place else, lots of koi and goldfish too. more

Best pond store I've been in, I'm coming from Seattle and nothing like this up there. The employee I spoke with had been with the company for 7 years, he really knew his stuff. I purchased a UV light and he took the unit out of the box and put the whole thing together for me...THANK YOU. \r Highly reccomend. more

Bought a pump from these guys almost a year ago to the date it went bad. Took it in and they gave me a brand new one...nice! more

Was looking for a contractor to build a small waterfall for my wife and I. These guys reccomended a company (Affordable Ponds) that they've been working with for over 15 years. Tranquility educated us on what was nessesary and all our options so by the time the contractor arrived to give us an estimate we were well educated. Anyhow we got just what we wanted and saved money thanks to their advice. more

Just found these guys.\r Very educational, superb customer service, and lots of cool pond stuff. more

I have not been able to keep my pond water, clear...so frustrated. Finally went to tranquility and now i'm good to go. Wish I hadn't waited so long. I actually enjoy my pond now, keeping the water clear has made all the difference.\r I bought a UV light from them, it went in easy and keeps the water perfectly clear, they even opened up the box and put it together for me before I left the store.\r more

Ive been buying stuff from theses guys since I purchased my first home 20 years ago. \r Writing this review to say thank you to the staff at Tranquility ponds for all their help. \r Lost my pump last year to the freeze, this year they sold me a de-icer to make sure that doesnt happen again.\r Thanks gents! more

Have had a pond for over 15 years and since day one i have always shopped at this store.\r I love the selection, nothing but pond and fish stuff and the service is friendly and smart.\r I just wanted everyone who has a pond to know that this is the place. more

We waited too long to be helped but once they got to us (busy place) we were helped by a knowledgable staff and their prices are the lowest weve found.\r We highly reccommend theses guys to all our friends. more