Tracy Chevrolet Cadillac

made appointment to have my Cadillac serviced because the check engine light was on. left vehicle with them for almost 2 weeks for a 7.6 hour job to do timing chains. On the day vehicle was supposed to be done I had called to check what time it would be finished and they told me that the technician just returned from test drive and he blew a brake line. after 4 phone calls they told me the brake fluid was gushing out and the job would be 10 hours labor and 300 in parts for a total of 1700 dollars. I told them it sounded funny and would be picking up my vehicle to get a second opinion. They said it may not be drivable. Picked it up later that day. They told me the fluid was draining out fast and I had about 5 pumps of the brakes before I had no brakes. I looked under the vehicle which was running and totally dry. Drive it home and it sat all weekend not being used until Monday morning. I took it to my regular service station and told them what happened and they checked the entire vehicle and the story was totally FALSE=FRAUD!!!!!!!!!!!! Made an appointment with Jeff the owner and he told me a different story. After getting no where I had him go get the technician who worked on my vehicle and he told a totally different story. Basically he thought it may happen some day!!!!! FRAUD!!!!!!!!!!!! Nothing has happened yet in resolving this matter. Basically do not agree to service with this dealer without getting a second opinion. BEWARE!!!!!! more

What a disappointment of an operation. I stopped in yesterday to do some comparison pricing between GMC, Chevy, Ford and Dodge trucks before I make a purchase. First off the salesman who grabbed me on my way in was eating his lunch at his desk on the showroom. Should have been my first sign....if you are on your lunch break and unavailable then 1) eat in the employee break room or 2) don't grab a new customer. Next, he never shared his business card, which is good for him as I can't share his name here. I opened up our conversation saying what my intentions were; to explore pricing on all of the major truck brands. All I wanted was Tracy's best price on the truck I selected and the value of my trade. I told him what I wanted for my trade and gave him my keys and registration so they could price it. After being sent out on their lot alone to view the truck that had the features I wanted I returned to the showroom. I sat and waited, and waited, and waited. Finally, 30 minutes later the salesman came over and asked if I wanted to buy the truck. Umm, maybe. What is the price, what rebates and incentives do you have and what is my trade worth? He tells me he'll get into that after I commit to buying his vehicle. No, dumbass. I told you I have other brands of trucks to look at and price. This is called consumer due diligence. So, how much would I pay for your truck less my trade? He tells me he can't tell me until I show him I am ready to buy his truck. He brings me to the sales managers desk with two other clowns seated behind it and I get the deer in the headlights from the trio when trying to explain to them my simple question: How much? Well, thanks for making my decision an easy one fellas, I'll be buying elsewhere. more