My husband and I were shopping at this store for a birthday gift when we saw an advertisement sticker on an isle which said ""Mix and Match; Buy One Get One Half Off; All Fast Lane and True Heroes"". We grabbed two identical Fast Lane brand toys and headed for the checkout. The toys did not scan at the buy one, get one half off price. The cashier called the assistant store manager who said that we had to purchase one Fast Lane brand toy and one True Heroes brand toy in order to get the deal. We took the advertisement to same manager and she was very condescending stating that ""That's just the way it is, you have to buy one of each brand in order to get the deal."" When we countered that buying one of each brand is not the match option as stated in the ad and she never once waivered, simply saying that was Toys R Us' policy. Frustrated by the attitude of this manager, my husband and I left the store without making a purchase.
Pros: Clean store; Good selection
Cons: Assistant store manager was condescending and unaccomodating
more