Total Appliance And Air Conditioning Repairs INC

The lady thay answers the phone is rude: number 2 nobody knows how to fix anything I had 3 guy's come out in one day and the air conditioner still is not fixed .. Don't get a servicec contract with them also they don't know how to fix anything, without calling someone else they had to call a building maintenance guy to help them because they did not have the right tool to remove a bracket to remove the blower. more

I have never ever experienced such a horrible service in my whole life! I had a broken AC, called them, got an appointment in 2 days. The guy came, didn't even check anything, put Freon and left. In a couple of hours AC stopped cooling again, there was definitely a leak somewhere and a technitioner was supposed to fix it! I called again, another appointment in 2 days. The guy checked the unit on the roof - said the whole unit should be replaced, the contract doesn't cover that. I had to call the office again to ask for an estimate and to set next appointment. It's been 4 days since, they keep telling me that a person who gives estimates is not there and he/she will call you asap. NOBODY CALLED! More than a week with a broken AC in summer in Florida!!! I will terminate my contract and want to warn everybody - NEVER USE THEM! Nobody cares, nobody answers or calls you back and what is most important - NOBODY FIXES ANYTHING, and the funny part - you already paid them and have a contract which apparently means nothing! more

I have a active water leak that is flooding my house. They told me to find someone 2 turn off the water to the house and they would get a plummer to us. The eariest would be 4 days. No bathroom and shower for 4 days. FIND another company, don't use them. more

Bad Company Review: If you want lip service and no service this is your company more

This is a company with zero regard for their customers. They lie, are incompetent, cannot keep any type of facts straight and are rude. And to even get this type of non-service, you have to wait a rediculous length of time on hold.................. Pros: none Cons: too many to list more

I had them for few years because my building has "special rate" with them. It appeared to be that rate is just $20 (5%) lower than Service of America. The Total never keeps the appointment time; the professional level is so low that I would say "they don't know what they really doing". 2 times they sent technician who literally told me "it's too complicated, let me get someone else...". It takes several appointments to fix real problem (it took 6 to fix my dishwasher). 2 technicians told absolutely different cause for the problem. They always try to tell you that some part that isn't covered needs to be replaced to get some extra money from you. You should wait long time to get parts. I was waiting 1.5 months for dishwasher part and over a month for oven control panel (GE brand, what else should be easier...). Never deal with them, find some one else! Cons: Never keep the appointment time; very low professional level more

GOOD LUCK WITH THESE CLOWNS, IF THEY SHOW UP THEY HAVE NO IDEA WHAT THEY ARE DOING!! Cons: THEY ARE A JOKE more

i wanted to have my a/c installed during the summer. it took a month befoe the work was actually done. they either didn't show up or were too late when they did for me to wait. they don't return phone calls either. to top it off they lost my permit for the work they were doing. Pros: none Cons: miss appt, late to appt, customer service more

It has taken 3 technitions to come out at 3 different times to get my appliances to work call another service company its a rip off Pros: Nothing Cons: it takes 3 calls to get someone knowledgeable more

I had an appointment with Total to repair my refrigerator ice maker. The appointment time was made by Total. It called for them to be at my residence between 8:30AM and 12:30PM. At 11:00AM Total called to tell me that they were running late but would be at my residence by 12:30PM. I explained that I had a doctors appointment at 2PM and Total said "not to worry". At 1PM I called Total and they informed me that they were running late and asked me to reschedule. Total did not bother to call me and tell me that they could make the appointment. I wasted half a day and have had to reschedule for next week. Let's see if they show up this time!!! Cons: Missed appointment more