Total Access Urgent Care

I went here years ago to have some paperwork filled out for my employer. Easy peasy, and I was paying cash. Everything was great about my visit, EXCEPT that my doc (proprietor Matt Bruckel) was rude the entire time. \r \r ...so I leave them a 3-star ""eh"" review on Yelp, and this little boy absolutely loses his cool and proceeds to call me from his personal cell one evening, doing everything he can to get me to take down the review. Not happening; he made himself look 10x worse than he did during my visit. \r \r A few months ago, despite my better judgement, I decided to give these guys a second chance when I'd had enough of my stomach bug symptoms after 5 days of misery, and wanted to see if anything could be done. Again, everything about my visit was great except one part. This time, I was paired with Heidi Wolfe. Everything was great until I was told I was going in for a CT scan. ...for a stomach virus? Do you think I'm stupid? I told them no (politely!!!), and her assistants insisted. I said I'd look at my insurance book of benefits and find out the cost. I pulled it up on my phone and saw I would be on the hook for my CYD ($350) +15%. Uhh...absolutely NOT. \r \r Heidi comes back in and swears until she is blue in the face that I will NOT have to pay my CYD. In fact, even paying 15% of the cash price ($600--or $90 being 15%) was far more than my liability. ""Listen, we will do the right clicks in billing to make sure this isn't a problem."" ""Right clicks in billing,"" She repeated ad nauseum, even though she didn't even work in billing in the first place! ""Even if they did try to get you to pay that much, we would submit it for a [something] to [something] review."" \r \r ...so guess who was right? My insurance book of benefits, of course. I've paid this $400 bill fair and square. \r \r Back when Bruckel called me years ago, one of the things he tried to admonish me for was not giving him the chance to fix the issues before going public. So, I gave him a little warning this time on Yelp, that if he didn't fix his employee's billing mistake, the price he would pay was me going public, not just on Yelp, but everywhere. \r \r He begged me to remove my first review, and now he blew his chance to avoid my second one. Good job. This frivilous CT scan sure wasn't worth $333.13, but infuriating him through a 100% honest review sure was. Thanks for the closure, and enjoy my four hundred bucks. more

Excellent service and facility! more

They are great; just the best. They do everything there including medicine. I am so thankful that they are near by. I have always had cutting edge healthcare there. It is pretty amazing. more

The BEST! more

I've been to Total Access Urgent Care twice now, both times for possible broken bones. They are amazing! Super nice, friendly, and fast. I got in right away each time, got x-rays done, and got out very quickly, but without feeling like I was rushed out. They were thorough, doing all the x-rays needed, reading the x-rays, and really giving me good information about what my situation was and how to treat it. I will recommend them to everyone I know, and I'll never go to any other urgent care clinic again. more

I am relatively new to St. Louis and I do not have a Primary Care Physician set up yet. So when I became sick for the umpteenth time in the last few months, I decided to visit the Urgent Care place in my neighborhood. The staff were all very professional, kind and knowledgeable and the facility was very clean. I was able to see an EMT, a PA and an MD with very little waiting time (about five minutes). As it turned out, I didn't need much treatment (knock on wood), but I felt well taken care of none-the-less. My family was also well taken care of while they waited. My kids were treated to ice cream coupons while I was in the other room, which made them happy and really helped out my husband. I would definitely recommend this Urgent Care. more

I have been to this Urgent Care several times over the last four years. It is very frustrating to have your primary doctor tell you that you cannot be seen for a week or more, when you are feeling ill NOW, or there is an infection that needs treatment NOW. I have rarely had to wait to be seen here, I have been treated with care and respect, the staff is friendly and welcoming, and they even refer to past visits, now that I am there once or more a year. They did an excellent follow up with an infection I had, and I had to return every few days for the dressings to be changed. I recommend them to everyone I know, and I believe they are providing an excellent service to the community. I realize primary doctors are very busy, however I do not feel that the emergency room should be the back up provider. This facility is the perfect answer to getting care that is non-life threatening, non-emergency, but still invaluable for taking care of ourselves. Of course, they do provide a number of onsite services that the emergeny department does, also, and with much less wait and confusion. They also have an on site pharmacy, which allows me to just go straight home, and get down the business of feeling better. A big thank you to all of them!!! more

Absolutely wonderful service!! Everyone there from the woman at the front desk to the nurses to the doctors, everyone was simply amazing and nice!! In and out very quickly and efficiently!! HIghly recommend this location! more

Absolutely great service everytime we have had to use them. I would highly recommend them. more

I have been to the Rock Hill urgent care more than once. I was there in January with a spider bite in which I had to go four times in one week. They were AMAZING over there. This was something that could have gotten out of control, and they were very on top of things, compassionate, thorough and fast every time I went in. I was there again yesterday with bronchitis and the minute I walked in, the receptionist recognized me from the whole spider bite thing. She was so warm and asked how I had been. I loved that she remembered me. And once again yesterday I got the same quality of care and out the door in less than an hour. I have since bragged about it to all of my friends and more than one have gone there because of how great it is. THANK YOU!!! more

Fast and thorough service, very friendly. Have used their service several times and have been very pleased each time. Thanks! more

This is a great place to go. I have been there a few times for myself and for other medical issues with family. Always a good experience. Great care and friendly, professional service. I often suggest them to family and friends. more

\r I've been to the Rock Hill locations many times, it’s close to home and very convenient. All of the people there are wonderful. Very pleasant to deal with, the doctors are great! For something that I need to deal with quickly and can't wait for an appointment with my regular doctor or it's off hours, this is the place I will go! Also, they are now equipped to handle migraine headaches, which I tend to get from time to time. Sign in online before you go and you get right in. Which is much better than going to the ER and possibly waiting hours in the waiting room to get in. I really can't say enough good things about this place, Best Urgent Care I've been to and will continue to use them as needed.\r more

I have taken my entire family to Total Access Urgent Care and each of us (3 kids, 2 adults) always has a positive experience. The staff is professional, FAST, courteous and pays attention to the details. I highly recommend Total Access to all of my friends. more

The entire staff was friendly, knowledgeable and was understanding that I didn't feel good and didn't have time to set an apt with my primary care doctor. I got right in and was able to get in and out without an apt in my lunch hour. I would highly recommend this staff! Thank you! more

The staff are hospitable and the more educated such as the PA and Dr. are quite knowledgeable. This was my 3rd visit to get a status check on chest pain after being diagnosed with either pneumonia or viral upper respiratory infection. The chest pain wasn't due to lingering infection in right lung, but rather cartilidge pain from all the hacking up of phlegm and the pressure against my inward concave chest. Found out more about ibruprophen that it goes by weight. This is helpful in determining proper dosage. Uping dosage to 3 200 mg of ibruprophen. more

I took both my children here when they had severe ear infections. I was shocked at the quality of the care that we received. I had never used one of these clinics before and now I will never go back! It was so easy. No appointments. No long wait and they even have the medications on hand at the clinic! The doctors my boys saw were so nice and made my toddlers feel safe and they didn't even cry!!!!! I love this place and won't be going anywhere else!!!!\r more

You guys are amazing...this is by FAR the best experience I have ever had at an urgent care facility. The staff was INCREDIBLE. I have a lot of health issues so I am no stranger to these facilities and I will guarantee I will never go anywhere else again. Big high fives..you have this figured out and you are leaps and bounds above the rest!!! more

I have used Total Access Urgent Care many times in the last year, most recently this past week. The care I get is thorough and the service is relatively quick. This time I needed fluids for a stomach virus which they were able to give, along with filling a prescription at the on-site pharmacy. Overall I am very satisfied with the treatment I've gotten from each of the providers. They take their time with you and are willing to answer any questions. Andrew is particularly detailed in his evaluations, but really, you can't go wrong with any of the core providers. the only thing I would caution, particularly if you don't have insurance and are footing the bill yourself, watch out for the ""add-ons"". Sometimes I think they are running the bill up with drugs and tests. I've started asking them if certain things are necessary and why. For instance who cares if the virus I have is ""the flu"", - will doing a flu swab have any impact on the treatment of my symptoms? Other than that minor observation, I have nothing but positive experiences with them and use them more than my primary physician. more

Incredible service! I went for the second time last week & the staff was as friendly, attentive, and helpful as the first time I went. I loved the customer service I received and how easy they made everything for me. I will never go to any other urgent care in the STL area than this place. Great docs & great prices on medications that you can even get there--- one stop kinda place. more