Tomball Dodge Chrysler Jeep

Every time I have taken my vehicle in to the dealership everything has been handled exactly as the service man says it will be. All the cost have been up front and have been confirmed with me that is what I want before the work is done. Everyone is friendly and while I am waiting the service man will come by to give an update on time. more

Tomball Dodge had my vehicle for seven weeks for an oil change, damaged the vehicle, and when I escalated to their GM he said that they identified employees that were going above and beyond to provide excellent customer service and that is why they held my vehicle for seven weeks. Their service department had promised to repair the damage that they did, and did not, and somehow this was employees "going the extra mile". I should have driven a few more mile and went to a different dealer ship if this is how they go the extra mile. "Going the extra mile" to provide customer service has to be one of the dumbest statements I've ever heard. They didn't return phone calls, they didn't provide status updates, they didn't deliver a repaired vehicle five times when they promised, and somehow they're trying to spin this into an excellent customer service. This is the epitome of disconnected management. They obviously have absolutely no idea what taking accountability for their own mistakes is.They are either trying to hide or cover up their mistakes with political spin and talk, or are so disconnected that they can't tell when they have really abused their own customers. My wife and I have purchased and leased at least eight vehicles from this auto group, and this denial of the damage they did to our vehicle is the thanks we get for being a loyal customer. How many of you would think you're getting excellent customer service when you bring your vehicle in for an oil change and don't get it back for seven weeks, and then have to take it to another shop to repair damage that was done while it was in for an oil change? Beware!!! more

Hidden prices galore! We were charged extra for the following dealer installed items, despite not having any desire for any of them: - Mopar Electronic Vehicle Tracking System (EVTS) - $599 - VIN etched windows - $599 - Interior and Exterior protection - $595 In fact, we were told that the EVTS would be included in the price of the vehicle and would not be charged. Turns out, we were charged, and the salesman flat out lied to us when we confronted him about this charge two days later. Lies, lies, lies- that's what this dealership specializes in. We were never informed of the VIN etching or the Interior/Exterior protection until we sat down in the finance office. We didn't know that we would have to pay for either of these until we had time to sit down and review the contract the next day (the dealership was closed by the time we got to the finance office, so we were rushed out the doors after each piece of paper was shoved in front of us to sign, then placed in an envelope and sealed). Will NEVER do business with them again in any capacity. Would not recommend them even to my worst enemy. Dishonest, unfair, and pushy. more