Tom Williams Bmw & Auto Parts

Your client adviser was the best I have ever purchased a vehicle from more

Best BMW customer service I have ever experienced more

As a single female, it wasn’t the first thing on my list to come into the dealership by myself. But, I did not feel like I was being talked down upon or strung along. Everything was explained in depth and your client adviser went the extra mile to help me out. more

Every time I go in for service at TWBMW my vehicle is ready quicker than expected. This is an excellent service dept. more

The service advisors at TWBMW always cater to my needs! I won’t take my BMW anywhere else. more

I do not even need to receive an email telling me my vehicle is ready because my service advisor always personally calls me with updates about my vehicle. I appreciate being able to work with TWBMW because the staff there is always so helpful! I do want to keep my vehicle for a long time and TWBMW seems sincerely interested in helping me keep the car maintained and working well! more

My sales advisor and other personnel at Tom Williams BMW presented an experience that knocked my socks off. I truly had not thought about a BMW until a coworker who is a close friend suggested that I look at one and gave me the name of a sales advisor at TWBMW. Up to that point I had looked at a lot of other brands in a variety of price ranges and had decided to purchase a new car in the fall. Another friend I was talking to said “Why don’t you buy a new car now instead of waiting?” That was the kick that I needed. I called a client advisor at TWBMW and gave him the specifics of what I was looking for. Colors, options, and the fact that I wanted to purchase my vehicle the very next day. I spent a lot of time studying up on the BMW 3 series. When I got to TWBMW the next morning, the advisor had pulled cars that met my specs and it was easy to choose the right car for me. I was WOWED by the way Tom Williams presents the purchased vehicle to the buyer after all the paperwork had been done. The four wall glass room, sign with my name on it, and the unveiling made me feel very special. I felt I had become part of a very exclusive club. I have had my 328i for exactly two weeks and I have learned a lot about BMW and how special it is. Knowing BMW includes a 4-year maintenance is terrific, but knowing my car will notify me when it needs maintenance is even better. I can go on and on and already have to friends and coworkers about my new car. I had never thought of purchasing a BMW previously. Wish I had done this years ago. The BMW “joy in driving” theme is certainly on the mark. It is fun to drive again and I do take the long way home now. more

I had to have my BMW towed in with a fuel pump issue. I was treated excellent from start to finish. I normally go to the BMW dealership in Tuscaloosa because it is closer to my home, but when my car messed up I was actually closer to TWBMW. I really appreciate the way TWBMW assisted me. The entire service dept was great throughout the whole ordeal. more

The service advisors at TWBMW are such an asset to the company. I will always bring my vehicle to be serviced here! more

The appointment coordinators at TWBMW are always so helpful and friendly!!! I love getting my vehicle serviced at TWBMW!!! more

This is the most pleasant car experience I have ever had. I would recommend Tom Williams BMW to anyone. I really felt confident that if future questions or needs arose the staff at Tom Williams BMW would be there to help me more

The service advisors at TWBMW are outstanding! Keep up the good work! more

I have always had great service department experiences at Tom Williams BMW with my previous BMWs so deciding to purchase another one was easy. What made it all better was my client advisor helping me work through the decision making process. My client advisor was very respectable of my time and made the process enjoyable. I have been shopping for a car for over 6 months and the best experience I have had was with Tom Williams BMW. more

I had the best car buying experience I have ever had at Tom Williams BMW that I have ever had. I HATE buying cars because I always leave feeling like I got a really bad deal or that I bunch for a bunch of extras that I don’t need. None of this was true this time. I am always leery of car salesman, dealerships, etc. but my experience was so good that I will recommend Tom Williams BMW. I am very happy with my car more

BMW, as a company, has set expectations in its customer base extremely high. Those expectations were met with the vehicle. I am extremely pleased with it. My Sales Advisor was probably the best I have had in the 4 automotive purchases that I have had in my life so far. I plan on making another BMW purchase in the future. more

The entire experience was truly exceptional. When I am in the market to purchase another BMW I will definitely purchase it from Tom Williams BMW. I live in Tuscaloosa and the local dealership/service center is only 2 miles from my house. Dissatisfaction with the Tuscaloosa dealership on a recent experience led me to calling Tom Williams BMW and driving the 50-60 miles to TWBMW to have my vehicle repaired. I am extremely happy with my decision to do so! more

Tom Williams BMW service department went above and beyond to help us and make us feel welcome. more

In 20+ years of car ownership, the Tom Williams BMW service experience is far superior to any/all others- this includes Nissan, Honda, Acura, Infiniti and especially Tom Williams Lexus across the street. Always good to talk “cars” with folks who share a similar passion. Keep up the excellent work! more

I am very satisfied with the service I receive at Tom Williams BMW and will purchase my next vehicle there because of the excellent service. more

Tom Williams BMW continues to have service advisors who do what they say they will do! Always satisfied! more