Tom Drexler Plumbing, Air & Electric

I called Tom Drexler Plumbing yesterday (a Saturday) because I had a clogged drain. I explained to Nicholas that the drain was slow but that if the cost of having the sink unclogged on a weekend was significantly more that having the drain unclogged on a weekday I'd just put up with the inconvenience and wait. I was assured that the cost was "exactly the same" 7 days a week, with no extra charges for work done on the weekend. I was pleasantly surprised and made an appt. for the following day (Sunday). When the technician arrived, he informed me that the cost of the work would be double because it was an "emergency call" and was on a Sunday. I called the company back, and was told that the cost of unclogging the drain was the same on a Sunday as on a weekday, but that an additional $100 charge was added for work done on a weekend (on an emergency basis). The company refused to stand behind the price that I was given and even had the nerve to suggest that because the cost of unclogging the drain was the same on a Sunday (vs. a Monday) I hadn't *technically* been misinformed. My complaint is not with Nicholas (anybody can make a mistake) or even with the technician (who was not empowered to make the decision to do the work for the price I was quoted). My complaint is with the company/management, who chose not to accept responsibility for the mistaken information and honor the price I was given. Bad management at best, shady business practices at worst. Never again. more

If you call running a 25' snake thru a pipe twice for $99.00 an affordable rate, that's a joke. I was told $200 if they had to run it 4 times. Then I was quoted $843 to replace a 20ft pvc pipe. I am on disability, I am not stupid! I can buy the pipe for around $40, it's two fittings! I think this is a total rip off! Will never use them again! more

Major remodel of our full bath. The job was a complete gutting and demolition including the cement and tile floor. We could have won the prize for the ugliest bathroom in the USA if not the world. John and Clark were EXCELLENT!!! Very polite and put up with all of my stupid questions. They even took care of a clogged drain in the master bath while they were here. They were great about explaining the job during every step to completion. Friendliest guys I have ever had the pleasure to work on my home. I only wish they did exterior home repairs. I would not hesitate to recommend them to friends and family. Tom Drexler should be grateful they have such knowledgeable, friendly, and honest employees. more