I purchased a pair of scrubs at the Oxnard location of TLC - and I will never go back. The scrubs I purchased were defective, which I didn't notice until I wore them once. Tried to exchange them with a receipt and Helen, the owner, refused to exchange them for another pair. She accused me of washing them, even though I hadn't and which was totally irrelevant anyway, and then told me that it was not possible that they were defective because she had never seen a defective pair. WHAT?!?!? She stated that she would call the manufacturer and get back to me, but she never called me back. I went back to the store a second time to deal with the issue and the staff refused to help. Now, I have to go back a third time to deal with this. After speaking with other nurses in my unit, I've learned of similar bad experiences from others. Staff very rude. Owner ruder. STAY AWAY!!
Cons: Horrible customer service, rude staff, ruder owner.
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