Time Warner Cable

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Had my internet go out on a Sunday. Called that day, and after 30 minutes of touch tone menu gymnastics found a real person who after troubleshooting determined my modem was bad. Scheduled an appointment for Wednesday morning, saying best they could do. Took day off work, but Cable Company did NOT SHOW UP. When I called, I was told the appointment had been canceled by Time Warner. They could not tell me why. They did not even try to contact me. Got a supervisor on the line and they were apologetic, saying that should never have happened, and they would investigate and call me back. They NEVER DID. I STILL don't have a working internet, and am now going over to DSL. No one seems to care about fixing a problem there, and the office at Spring Street Greensboro makes the NCDMV look good by comparision. more

My first issue with time warner was when the install tech LOST the check for the install. After speaking with a rather rude collections rep, I received in the mail about a week later the check, ripped in three. no note or anything, just in a time warner envelope. although they tout "start over", more often than not, it's not available for the shows I want. the menus take awhile to come up, and sometimes I lose picture while waiting on the menu. anytime the cable box is turned off, it's such an ordeal to get it back online. i now need to exchange the box for this reason, but the rep i spoke with sent me to the wrong location, one that doesn't accept equipment returns. satellite here i come! more

An Associated Press release posted 9 days ago on msn.foxsports.com referring to NFL Network being 'available for free to most Time Warner Cable subscribers next week': 'The network said Monday it accepted Time Warner's offer to make a "freeview" available from Dec. 24-30 to customers who subscribe to the cable TV operator's digital basic tier.' So, is the AP incorrect.., or the NFL network exaggerating..., or TWC garnering unwarrented, favorable PR while never intending to comply, and stalling customer criticism for as long as possible? The silence is deafening. more

I want to know if Time Warner Cable is going to show the Texas Bowl tonight 12-28-06, but cannot find any info on TV listings, so I called 379-0200, 379-0207,etc. and ALL your telephones are set to BUSY. Great customer service, or are you simply hiding from criticism from disappointed viewers like myself. COWARDS. more