Okay, so there aren't 50 employees, waiting to serve your every need. He's just a SMALL business owner - NOT Wal-Mart. I think the owner does a VERY GOOD job - given the CRAPPY economy that we've had in Michigan, for years. He makes MOST of the new product available every week. If you want to ensure you get something, he takes advance orders. If you were under his amount of CONSTANT stress, you'd get grumpy, sometimes, too - and, if you come in with an attitude, you're likely to get it thrown back at you (like, I suspect, a couple of people who've commented here did). You Reap what you Sow!
Running ANY small business is TOUGH, nowadays. And, from *my* experience, collectors are about the most difficult to work with. He DOES buy collectibles. However, he's NOT gonna pay you anywhere near what he hopes to get for it (it's a BUSINESS, after all). The Collectibles Market is worse than the Stock Market, lately, with it's Downs, Ups, and even more Downs.
For over 30 years, I've known Mike, the owner; and, yes, like most people, he has his bad times. But don't let the fact that he has flaws (like MOST humans), stop you from visiting his well-stocked store. If you can't make it to his store, check out his web site or the eBay listings.
Have FUN!!!
Pros: Good Selection & Prices
Cons: Not a Library
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