My wife and I replaced our old watches with new ones from this store and had an overall mixed experience in the process. I found a great Guess watch for a really reasonable price and have had no problems with it. When my wife needed her band replaced by Time Factory, they never called to tell her the replacement was in, so she had to call them several months later. Thankfully, when we arrived to find that they ordered the wrong replacement, they replaced her entire watch rather than make her wait any longer. The service in the store deserves closer to 4 stars, but the overall service merits closer to 3.
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