We initially recieved a defective product but this was not discovered until it had already been installed in our new kitchen. This resulted in having our flooring torn out and then the second flooring was also defective - the company admitted this and blamed it on its supplier. Once they finally got it right, they told us our bill would be higher than promised because the new flooring was more expensive. So, we didn't get the flooring we wanted, it took several months to complete, messed up our kitchen remodeling plans, and they wanted us to pay more than we agreed upon. That's how they operate.
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