Thompson, Jannah H, MD Psychiatric Recovery PA

Psych Recovery has only made me worse. All I need are medications to keep me sane, but they don't care enough to make sure I get even that. \r \r Psych Recovery always denies refills without any warning, leaving me no choice but to go off my meds until I can get in for an appointment, which of course ends up being weeks in the future. If they cared at all about the welfare of their patients, they would call them and tell them that they need to come in soon, or risk having their medications cut off. But that would be a crazy pipe dream, as Psych Recovery doesn't even have the common decency to call you and let you know when they deny your medications. \r \r I have at times been able to get the medications temporarily until the appointment. But I had to hound the triage person over and over until he would actually deign to talk to me. \r \r This kind of callous disregard for my well-being would be awful if it were a phone company, but coming from a psychiatrist's office, in the business of helping especially vulnerable people, it's downright sadistic. It is as if they want their patients to commit suicide. \r \r Because there is a general shortage of psychiatrists, they can pretty much do whatever they want and still keep their jobs. (Never mind that their jobs could be done by pharmacists.) So you might have no other option than Psych Recovery to get the medications you need. But at least try first to get them through a GP's office or any other place that will occasionally lift a finger to make sure you stay alive. more

My daughter was sceduled for a neuro-pych with Dr. Kathleen Quie in December of 2009 . She was reffered by a medical professional . When we showed up for the appointment the front desk staff just ignored us and kept on talking on the phone. I guess I interruped them by asking them for help since they were so busy talking instead of assisting us. The woman that finally seemed to notice us after that was not to happy . When I told her that my daughter had an appointment she told us in return that she was not in the scedule so they found Dr. Quie's sceduler who was dumbfounded as to what happened since she told me that she could have been the only one to have made the appointment. I told her that I KNEW that she had the appointment for that day as when I talked to her on the phone I was told that there was a cancelation for that day and was told that her appt. was from 9-2 p.m. and she sceduled a appt. for a week later to get the results and I asked her if any of that rang a bell and she told me no but that the time for such an appt. was right and so was the sceduled appt. for the results. I was already upset that this had happened but I was even more upset and scocked when she said to me I'm sorry if you were under the impression that you had an appt. !!!!!!!! OMG how unproffesional of her !!!! Instead of admitting her mistake and trying to rectify the situation she blamed ME !!!! This I am told when I told another one of my daughters proffesional people has not been the first time that she had heard of this same thing happening to others at Pych Recovery !!!! I wonder if Dr. Quie is even aware of this. I will attemp to contact a supervisor with my concerns so this will not happen to others. Please be aware when and if you make an appt. there. I would also write a review if you had a problem there also as this should not be tolerataed to be treated like this. Cons: very ,very unprofessional staff more

These people are professionals....They care about me as a patient and a person. They help me with my needs. Pros: Great Clinic Cons: No free coffee!!!!!!! more

They have one great care provider on staff that I know of, which is why we go there, but the front desk staff is completely uncaring and irresponsible. They act like they work in a psychiatric warehouse for ""throwaway"" people. Cons: Getting past the desk staff to talk to your provider is like pulling teeth when your fingers are buttered. more