Thomas J Evangelous Plumbing

I accepted a quote from Thomas Evagangelous before checking with my neighbors, because he was prompt in returning my call and seemed reasonable both on the phone and during an in-person quotation process...\r \r In my opinion, Thomas Evangelous has a problem with both honesty and fairness. I should have waited to for the recommendations of my neighbors before asking him to visit. Here is my story...\r \r Evangelous visited my home to quote a job of swapping out a gas valve on my furnace. He quoted a labor rate of $95 an hour and told me that the job should take an hour. He asked me to buy the part that I needed in advance and then call him when it arrived.\r \r My heating system still worked (and it was not yet frigid outside), and so I agreed. I liked knowing that the expense would be all rolled into a clearly defined labor rate and not buried in a material mark up.\r \r He visited to check my diagnosis, and agreed that the valve was the problem (not just the thermocouple). Since he could now see the job (and in fact, it was the valve), I asked if he would please give me a more firm quote. He explained that he would charge for 1.5 hours rather than 1, but that he would also remove and sweep out the gas jets. They appeared to be covered in debris.\r \r I agreed to the firm quote: I buy the part. He charges $95 x 1.5 hours.\r \r After the weekend, I called to inform Tom that the part had arrived. I also texted him a reminder with my address. But the temperature had dropped over the weekend. We now had 2 evenings that reached freezing temperature outside.\r \r Evagelous now told me that he decided that he could no longer accept a job for $140, and now wanted $250. (Again, he did not dispute that he only need swap in a valve and sweep out the jets.\r \r I have no idea what other plumbers will charge me for this job. I am just now evaluating referrals (as I should have done in the first place). But using Thomas would violate my personal ethics. I expect a contractor to be honest and fair -- regardless of his labor rate. This work ethic certainly doesn't apply to Tom. more

Tom was great, he responds quickly to my calls and shows up when he says he will. He installed my new cooktop and fixed my shower all for a very reasonable price. Tom was great to have around and he answered all my questions. If you are looking for an experienced plumbing and heating guy who is friendly and reliable and won't cost you an arm and a leg then Tom is definately the guy to call. more

Tom provided very prompt service, showing up to my house just after I placed my call. He was able to fix my problem in no time and charged a very reasonable price. Tom is a very personable guy and he was a pleasure to work with. I highly recommend this company to anyone in the area who is looking for quality service at a fair price from a reliable person. Pros: reliable, personable, fair prices, quality service more

Tom responds immediately to customer calls. He is professional, friendly and reasonably priced. I have used Tom for over 20 years and highly recommend his company to customers in the Metro West area. Tom guarantees all his work and uses quality parts. He is the Best. Pros: Quality work, friendly, reliable, Best in Class more

Set a time to come take a look at what we needed to have done and didn't show up or call to cancel or reschedule. more