The Ritz-Carlton, Kapalua

We own a house in Maui in Wailea (South Side), so we only booked an evening at this hotel when my sister held her wedding reception at one of their ballrooms. Well, it was more of like a ballroom, then an outside lanai. more

The positives: Pros: Beauty of the property Cons: Dated rooms more

I've stayed at some very nice Ritz Carlton properties such as the Chicago and Hong Kong locations but this Maui resort isnt one of them. We had two rooms and they were both worn. The furniture(especially the credenza) has not aged well. The TV was so old. Overall cleanliness should have been better, especially around the toilet paper holders...gross! At least the bed was comfortable. At most Hawaiian resorts, you are surrounded by fresh orchids in bathrooms, hallways, etc. There were very few at this property. The room service that we used several times did not even come with a flower...something that a Marriott in Kansas City can do...why not the Ritz in Maui? The staff was less than helpful. Not once did they ask if we needed directions when we picked our car up from the valet(we encountered this courtesy at every other resort we visited during the trip). more

I stayed there last year. This property certainly lives up to the Ritz Carlton standard of luxury and the location is unbelievably beautiful. Unfortunately, the branding of the interiors is so strong that, unless you look out your window, you could convince yourself that you were at any of the Ritz properties around the world. Too much chintz and polished brass and too many crystal chandeliers for my liking on a tropical getaway. I would recommend, instead, the Kapalua Bay Hotel which is a Starwood property that shares the golf courses. It's smaller and has the most amazing hotel lobby I have ever seen: high cieling, open air, picture-perfect views of the ocean. A great spot to hang out and have a drink. More relaxing atmosphere overall, but less over the top luxury than the Ritz if that's what you're looking for. Pros: Location!, Great pools, Great service Cons: Too formal for Hawaii, Overbranded decor, Price more

Definitely the best resort on the island next to the Grand Wailea. Great place to take your family and all the best snorkel spots are close to the hotel. Make sure you like frogs before you come here too because there's millions of them around here. Overall it was the best resort I've ever stayed at! Pros: Service, Atmosphere, Scenary Cons: Prices, Food more