The Pearl at Spring Creek

I have lived at The Pearl for four years. I have enjoyed living here up until recently. This new management is INSANE!!! For the past month I have left messages at the front office that my key was giving me problems with my front lock. They never answered one message! Finally my key stopped working and I called emergency maintenance. Yesterday I received a bill for $50. I went down in a huff to the front office to say that I would not pay this bill. They never returned my calls and this is the third time a key hasn't worked! I have never had problems with keys before. They actually called the police on me. Do you know what it's like to have the place you live call the police on you? Do not live here. It is the rudest, most insane management in the world!!!\r more

Constant visits by the cops, barking dogs, loud parties, homeless and gangbangers wandering in through broken gates, nothing being maintained, break-ins, all that was bad enough. Getting rippped off for over $700 by the management team took the cake. Do yourself a favor . . . keep on looking. Too bad I can't give them 0 stars. more

I have lived at the Pearl for 3 months and until recently I have I been mostly satisfied. It is certainly a safe and clean place to live. However, today something happened that cannot go unaddressed. Over the weekend I left a sealed letter for another tenant, who also happens to work for the property, in the main office asking for help with a very simple maintenance related issue (I had a stripped screw stuck in my wall). The office woman whom I gave the letter to told me that she would deliver it to him personally. Rather than doing that, she proceeded to open the letter, read it, and then inform this man's supervisor that he was performing maintenance work for tenants without following formal proceedings. Because it takes about a week for maintenance requests to be followed up on around here, and because I know and trust this individual, I decided to write him a letter directly asking for his help as my neighbor rather than filing a maintenance order. Now perhaps this is ""breaking the rules,"" although such a thing is nowhere stipulated in the lease; however, I suggest that opening and reading a tenant's mail, and lying to another tenant's face are far more egregious acts. This one time incident aside, potential tenants should know that while the property appearance is nice and well kept, the descriptions of the amenities on the website are preposterous and misleading--the so called ""lakes"" are algae ridden duck fountains at best and the ""dog park"" is a dusty dog toilet, not a park. (That being said, there is a very nice, grassy dog park at Bullhead Park which is only a 5min walk from the complex). While on the subject of hyperbole, the so called ""spa"" is is actually a seasonal hot tube, and likening the fitness center to anything close to ""state of the art"" is laughable. Overall I have enjoyed living here and I am not suggesting that this is a bad place to live. I am simply warning potential tenants who value privacy that the management here is dishonest and should not be trusted. more