My pregenant wife enjoyed the food so much that, after giving birth early on May 2 (at Bethesda North Hospital), she requested I get her an TOPH omelete. After standing in line for over thirty minutes, the manager informed me their policy was not to do ""to-go-orders"" when busy. I could sit and eat, but not place an order for my wife.
I explained my situation, and was appalled he insisted she would not get anything to eat from them. I went down the road to First Watch and was in-and-out in 15 minutes.
I understand the concept of a ""policy"", but the basis of any good business (especially in the service industry) should be ""Principles"". Things such as ""the customer is always right"", or ""making an exception in a special situation"".
I have a ""Principle"" : 'You don't want my business, you don't get it'
Pros: inexpensive
Cons: crowded, no reservations
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