This is the worst company I have EVER dealt with. They own the apartment complex that I live in (The Marconi). On July 23, 2016, I walk into my apartment around 7:20 pm only to find my air conditioning not working. The bad part about that is it was a high of 103 degrees that day. It was over 80 degrees in my apartment and I had my 3 year old son with me, along with 2 other children under the age of 10. I call emergency maintenance and was told "I'll come tonight if I get another call. If not, I'll come in the morning." That right there was an absolute problem for me. I even explained to him I had young children in the house and he still said the same thing. He told me that they "do not consider A/C an emergency. Only gas and water leaks." He ended up coming the following morning and told me whoever fixed the unit before put too much Freon in it. That was done by a previous maintenance worker because when I moved in in April, the A/C was not working. So now of course I want to talk to his supervisor, but I had to wait until Tuesday to talk to Barbara (property manager) because the rental office was closed on Monday. When I talked to Barbara, she explained to me that the rule of A/C not being an emergency came from above her. So she gave me her supervisor's phone number (Pam Adel). When I talked to Ms. Adel, she told me that it also was something that came from above her and that she'd talk to her boss. I asked for the company's name who manages The Marconi because their name is not listed on any documents I have. She told me it is Geller Associates. So I gave them a call and talked to Susan. I asked for a last name and got the response "B. B as in boy." Apparently they don't give out their last names, which is extremely weird to me. The only thing I told her was I had a question and concern about emergency maintenance and A/C. She then put me on hold and came back to say someone would give me a call. Mind you, she never asked what my issue was, what my name is, or even what my phone number is. So I asked her who w...
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