This is one of the most horribly managed businesses I've ever dealt with. Over the past few years, the customer service has dropped to the point where I cannot wait for the new Lowe's to open. Most of the employees are kids with absolutely no desire to help customers in a courteous manner. They are usually entrenched in their own conversations about how drunk they got last night, etc, and don't even try to hide their annoyance in the fact that you need their help to check out. I liked the self-service lanes, but they stopped letting you exchange the 5-gallon water bottles on them without asking a clerk to enter the code on their machine. The self-serve propane tank exchange is malfunctioning 9 times out of ten, and the parking lot is always trashed. At least twice I've been there and there's been a bunch of broken glass on the lot that is there when I arrive and when I leave.\r
The last straw for me was when I tried to return one of my 5-gal water bottles, as I don't use as much anymore. I've been doing the exchange for a few years with them now, but I knew this would be a hassle, so I went to customer service. After I was able to get someone's attention (from the usual ""three clerks trying to figure out something on one computer situation""), I was told I needed the receipt in order to get my deposit back. Apparently they've had a rash of people returning the same brand to them from other stores (I'm sure this was total BS). Of course I didn't have the receipt, as the original deposit was paid years ago and this wasn't necessary for the dozens and dozens of exchanges I've done. That didn't fly with this typically rude clerk. Nothing quite like being called a criminal in front of your two daughters by a high school dropout. I just hope the Lowe's is different and the morons running the HD realize their business has dried up because of their horrible service. I know I won't be there again to find out.
Pros: Only hardware store in Kyle.
Cons: Horrible customer service. Broken machinery. Rude checkout clerks. Trashed parking lot.
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