The Hero House

1.8
4 reviews
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id: 29656317
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Wooster, OH 44691

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(877) 393-9426
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Sandwich Shop

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The Hero House - Wooster, OH
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Best

Hero house serves up hot and cold subs, great fries and other staples. But they're Philly Cheese steak (minus the lettuce, of course) is to die for. Absolutely fantastic. Their f...

Worst

This place has the word customer service i've ever experienced. The owner is beyond rude. The subs were bland and the fries were soggy. It took three trips to the hero house to ge...

bad subs 2/13/2012

This place has the word customer service i've ever experienced. The owner is beyond rude. The subs were bland and the fries were soggy. It took three trips to the hero house to get our take out order right. I could overlook the mistakes because everyone makes them at least once in awhile, but I refuse to ignore the maltreatment of the owner of this place toward my family. We will never eat at the hero house again. We urge others to avoid this establishment. Spend your money were the food is good and your patronage is valued. more
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Terrible Experience 2/12/2012

I agree with grizzly802. Worst customer service I have ever experienced. I had to make mulltiple trips to this establshment to get my order correct. My order was simple..Nothing special. I wanted a cheesesteak sub...not the cheesesteak deluxe. The difference is the deluxe has mushrooms....I can't eat those. She was rude, pushy and apparantly can read minds since she likes to talk over people. She hung up on my neice. Second time she hung up on me after tellling me to never come back since I was so hard to please. If she took the time to listen and not assume things this would have never happened. Maybe they should remove the cheeseteak item from their menu if they just assume everyone wants the deluxe. more
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Great sandiwches and service 4/25/2011

Hero house serves up hot and cold subs, great fries and other staples. But they're Philly Cheese steak (minus the lettuce, of course) is to die for. Absolutely fantastic. Their fresh fries are also really good. This is an awesome sandwich shop when your hungry or got the munchies. Not the friendliest people ever, but certainly not the worst. Will go back time and time again. more
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Worst customer service in Wooster 1/22/2011

I'll admit that the food at Hero House is Awesome but after the customer service I received tonight I'll never be back. more
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