We feel this service is best for grout that is being "spruced up", maybe to market a house for sale. The work is not holding up in our shower that is used daily. We totally dry the shower after every use and are using non-threatening cleaning products and yet, the old grout is showing through in several places. The owner, Mr. Arnold, gave us his direct cell number and is so nice and helpful and has sent the tech back two times in an effort to remedy the situation. We feel the tech is the issue - a nice man, but he did not remove the old grout - simply coated over it and of course, that doesn't work! And at the last visit, he did not seal the grout he worked on and we had to do it ourselves once we realized he had not. If we had realized it was going to be substantially a cosmetic fix, we probably would have gone another route. We are disappointed in the results but would be willing to try again with a different tech -perhaps in the future. It is such a nice business and the owner such a delightful and pleasant man that I am truly sorry not to be able to give them a 5 star rating.
more