The Floor Store

My experience at the floor store was wonderful! The sales department was professional and friendly. I love my new carpet. more

We would also like to commend the father and son team who handled the installation: Steve and Anthony. Their work ethic is beyond reproach, their skills absolutely first rate. If we asked for any extra attention to details, such as removing marks or smudges or touching up with paint, they never questioned our concerns and always went the extra mile to ensure our satisfaction. Thanks, guys."" \r \r John K. H. more

My wife and I went to the Floor Store to purchase new flooring for our new house. We had no idea what we wanted but the salesperson there listened to our wants and concerns and helped us decide that laminate was our best option. The installation was perfect and we are completely happy! more

I bought all of the rugs in my house from Floor Store because they offer a wide variety of choices of rugs. I was able to receive my custom size rugs within a few days of purchasing them! \r \r Katie G.\r more

We went to the Floor Store to purchase a new set of tiles to replace a border in our guest bath. The staff was friendly and knowledgeable without being pushy. Their prices were pretty reasonable and the quality of the marble selection really was quite good for the price. \r \r Cheryl S.\r more

The Floor Store was great. The sales people were pleasant and professional. The installers were on time and did a wonderful job putting in our hardwood floors. I would recommend them to everyone. more

I received quotes from three floor stores in the Dublin/Pleasanton area for Armstrong Altura tile. The Floor Store was several hundred dollars less than the others so I decided to go with them. My experience, unlike some other reviewers, was fabulous! Rachelle was thorough, pleasant, gracious and very patient with us while we decided on the color. The subcontractor who installed the 500 sq ft of tile did a great job! Honestly, I couldn't be happier. more

I would not recommend that store for anything that you need, being tiles, laminate or hardwood floor, even setting material. Although they have quite a good selection, everything is overpriced beyond reasonable. They sold me some Laticrete epoxy grout for $150. Later on, I found it at Lowes for about $35. I usually use inexpensive sanded grout and didn't know about Laticrete products. The salesman got me into how great a product it is, especially it is stain resistant and requires no sealer, hence the high price. It is indeed a great product but it needs not be expensive for that. Same thing with the mortar. I paid thrice the regular price. I needed some extra tiles to finish the job and having learnt my lesson, I ordered from The Home Depot which in turn, ordered from the manufacturer. I was stunned at how much I had wasted buying from these guys. I paid the Floor Store $20 for some designer tiles sold by the piece. I ordered them from The Home Depot for $6 a piece. And it goes on... In the end, with all the money I could have spared by not buying from the Floor Store, I could have had a contractor do the job in my stead. The irony! I actually chose to do the tile job to save me some money. more

We first saw The Floor Store at the Pleasanton Home Show this past spring. They were offering a promotion that locked the price of what you purchased if you paid them a $100 deposit. We had recently purchased a home which was in need of flooring.\r We went to the Dublin store a number of times but had difficulty getting anyone to really work with us. We were shown the samples but were not told which of the products we were shown would be the price we had 'deposited'. After about three trips to this store and each time leaving with nothing we bought our flooring elsewhere.\r Since then I've called three times to get my deposit back. After reading the earlier review about a similar subject, I'm wondering if I'll ever get it back... Cons: Refunds more

I'm writing to commend the Floor Store on providing outstanding Sales and Customer Service. \r \r In particular, I would like to mention Rachelle who guided my wife and I through the process of selecting the right materials, making sure that we got the best possible price and handling our purchase with care and courtesy. Thank you Rachelle.\r \r Additionally, we would like to recommend the father and son team who handled the installation: Steve and Anthony. Their work ethic is beyond reproach, their skills are absolutely first rate.\r \r If we asked for any extra attention to details, such as removing marks or smudges left from the adhesive and touching up a few spots on a wall with some paint, they never questioned our concerns and always went the extra mile to ensure our satisfaction. Thanks guys.\r \r Don't settle for anything less than this kind of service. We would be willing to recommend the Floor Store to friends, family and acquaintances. Pros: Knowledgeable and courteous Sales person. Always returned our phone calls. more

This is the only flooring store that we went to the charged $35 to take a couple samples home for color matching. When we returned them the sales people just ignored us (we don't look like we have money to spend I guess). Well - it was there loss as we purchased 1,200 sq of top of line Brazilian Cherry Wood and 400sq ft of Laminate from a competitor who was the nicest guy and very helpful (Dublin Carpets on Village Parkway). When we finally got the sales person to talk to us (no they were not busy, two were talking to each other, one was eating, one was helping a customer) they were rude and acted bother that we were disturbing them. Then they did not know how to credit our card for returning the samples and said their machine was not working but they would credit it latery. They never did. Went back to the store 2 more times to try and get the credit resolved, it never was, always some excuse or delay. I gave up. They got my $35, but I hope it was worth it to them as they lost and $11,000 sale and a few referals. As an insurance agenct I meet a lot of clients who are remodeling, or have a fire or water claim and I send them all to Dublin Carpets. So I have to thank the Florr Store for that - I was so happy with Dublin Carpets and their Installer (Leo at floors by Leo). Cons: Servcice and Attitude more