A dirty and incredibly disrespectful place to buy a dog. They sold our dog to someone else less than 3 hours after our approval for financing. We didn't have time to come in that same day, so we lose.This place is not about creating families, it's a mill bent on cranking out as many animals as possible to the first person to sign the papers.
We arrived on a Sunday a few hours before close and found a husky we liked. We were prompted several times about "applying for financing" so we decided to go for it on the store computer. They explained we would recieve an email if we were approved. Then I saw, written right on the screen, that the STORE would be notified of our approval... not us... and the store will then reach out to tell us. I pointed this out, and I also pointed out two tabs at the top of the screen labeled "accepted" and "rejected". It looked to me like the process was instant. I get instant notification for online credit applications, why not this? But the staff simply repeated "you'll get an email if you're approved".
The next morning (Monday) we had no emails. I waited until 4:30pm for an email, and found nothing. So I called and asked for an update. They explained we were approved for financing, they've been "holding the dog" for us and we "didn't leave our phone number" so they couldn't contact us. They claim this despite our application with not one, but TWO phone numbers, a home address and an email on it.
So during my call I find out we are approved for financing. Since I was not the one to apply, I am unable to sign for it. The one who applied would be out of work at 7pm, which is also the time that they close. So at 7pm I recieve a voicemail stating they are accepting a deposit tomorrow morning (at 8am before they even open) and my dog will be sold. I IMMEDIATELY called back, but conveniently because she called me at CLOSING TIME instead of an hour or 30 minutes prior, I have no ability to contact her back; they won't pick up. I had 3 hours from the time I was told about financing approval to get this dog... And all less than 24 hours from us first walking into the store.
What kind of place would sell your dog out from under you? I'm absolutely disgusted by the way they wasted our time. We're very upset that this puppy could have been a part of our family, but these people can't wait literally a business day for me to show up. And if I hadn't calles them to check in, they'd have sold that dog without even telling me. Do you want to go through this?Do not support this place.
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