Let me first say, I'm a huge fan of small hole in the wall home style and generally chains are mass produced garbage, but this is the exception. I've had a few mediocre dishes, but most of them have been very good to excellent. As long as you go in knowing that it's food designed for the american palet and nothing authentic, you're in for a treat. Good for a family, but not a large group or party. They just don't know what to do with you. The cheesecake factory can get extremely packed on a weekend, but this location(Palo Alto University) is the quietest of the bunch. They have a bit of trouble with the layout of the place which creates a service issue for poor waiters, but most of the time it's at the least the minimum.
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