Texas Roadhouse

My husband and I had been going to the Texas Roadhouse Restaurant in Denton for a long time. This past year we noticed the food quality has been going downhill. I ordered a prime rib dinner MEDIUM WELL and when I received it, the meat was the end piece of the prime rib and so dry and tough that I couldn't cut it with a knife. I had to send it back. The mgr. agreed it should not have been sent out to a customer. Another time I ordered their fried chicken salad and they forgot to put half of the ingredients listed on their menu for the salad. Once they even forgot to put the chicken on their chicken salad.(had to send it back) In one years time we have had 5 times to send back the food. Each time they apologize and tell us that it should never have been sent out to a customer but the damage is already done. It not only ruined my dinner experience but my husbands as well as his dinner got cold by the time mine was resent to me as he didn't feel right eating while I had to wait for the restaurant to recook my meal. With so many restaurants out there that have better food quality and prices I will NEVER go back to the Texas Roadhouse again. more

My gripe with this one is they always seat us off to the side or near the bathrooms. I have an autistic daughter and while she doesn't act like most kids, she is not loud, obnoxious or troublesome. I think the management here has trained the staff to seat people with disabilities and/or young children in specific areas away from the other patrons. I see this everytime we go there. more