<p>We pride ourselves in the quality of service and technology we offer in San Diego and throughout the nation. We are not just an "answering service" to our clients; we are an extension of the business, whatever that may be. We go the extra mile to ensure you are getting the very best live answering service.</p>
<p>We customize our services to fit the clients' needs. Some of these services include, but aren't limited to:</p>
<ul>
<li>Emailing Messages</li>
<li>Intake forms for TV ads</li>
<li>Restaurant/Hotel Reservations</li>
<li>Product Order Forms</li>
<li>Voicemail</li>
<li>On-Call Scheduling</li>
<li>Text Messaging</li>
<li>Reception Service</li>
<li>Online Appointment Setting</li>
<li>Call Center Services</li>
<li>Professional Telephone Receptionist Answering Live and Promptly: Full- and part-time options. Receive messages, orders or forms as they are completed in real time</li>
<li>Legal intake professional services for TV ads and website advertisement</li>
<li>All calls answered locally in San Diego, strict adherence to HIPAA law</li>
<li>Your own stand-by staff without payroll and benefit costs</li>
<li>Increased profits by increasing efficiency</li>
<li>A wide range of options to ensure your message gets delivered fax/paging/email/text messaging</li>
<li>Voicemail: We can offer your callers the option to leave a message in your personal voicemail box, with an audio recording emailed directly to your email address, and with the option to press (0) for an operator to take a message.</li>
<li>BCAS has services that assist a number of professionals in a wide-variety of fields Legal, medical/physicians, service industries/small businesses, retailers/marketing/advertising, and property management</li>
</ul>
<p>Some services provided are:</p>
<ul>
<li>Attorney support and service bureaus</li>
<li>Telephone answering services/telemessaging</li>
<li>Emergency dispatch</li>
<li>Overflow receptionist</li>
<li>Voicemail</li>
<li>Paging via text messaging, alpha pager, digital pager, cell, email and other means of wireless messaging</li>
<li>Virtual receptionist</li>
<li>Order taking and order processing</li>
<li>Reservations</li>
<li>Help desk</li>
<li>Appointment setting and confirmation (real time)</li>
<li>Information bureaus and services</li>
<li>Introducing our new, state-of-the-art, outbound call center specializing in advertisement, sales and completion of medical and legal intake screening and forms</li>
</ul>.
- Voicemail - We can offer your callers the option to leave a message in your personal voicemail box or to take a message. The operators answer your calls and send them to your own personalized voicemail box that you check at your convenience. Many times we dispatch urgent/important calls to a cell phone or office and send routine calls to a voicemail. We also offer an email notification every time you receive a new voicemail. This saves your staff from having to check in with us for messages.
- Text Messaging - Prefer your messages in writing to your phone? Get your messages sent to you via text to your small handheld device to ensure timely response to your customers.
- Reception Service - Whether we are your part time or full time receptionist; we are here to offer excellent coverage for your business needs. Many of our clients use our service as their primary receptionist. We answer their calls like we are in your office. We get the callers name and then patch the calls to your desk or to your voicemail,cell phone,residence,smart phone (blackberry),etc.
- On-Call Scheduling - An exciting new feature which allows you to send us your on call calendar anywhere from one week to one year ahead. Send us the names,the device (cell,pager,etc) and the days and times of coverage and we will create a period profile custom designed for your business.
- Web Message Retrieval - This feature which allows you or a staff member to log into our system and pick up your messages or Intelliforms,we answer your calls and you choose when you get them.
- Restaurant Reservations/To Go Orders - We can visit your website and send the data that way or we can create a form for you. Our agents are trained to get the responses you require need for timely booking of orders alleviating the stress on your staff during your peak times; saving you payroll and benefit costs. You will receive your orders in real time.
- Hotel Reservations - We can visit your website via your personal URL and send the data in real time. Our operators are trained to get the responses you need for timely booking of reservations and confirmations. We are here 24 hours a day,7 days a week. Avoid paying an extra staff member; our staff is always here to respond to those far away travelers!
- Online Appointment Setting - Online scheduling allows us to set your appointments at your selected dates and times. Using your existing scheduler or one that we design for you,we can alert you real time to appointments made on your personal calendars while you're in the field or away from your computer. You can then log in to your PC or Blackberry to view or change your appointments. Our agents take your calls,book appointments and send an email or fax notification,saving valuable time for your staff to deal with your existing customers.
- Product Order Forms - Our programmers work with you to create a custom order form for your products. Restaurants,hotels,sales of all types enjoy this feature. We work closely with your staff designing a report that is sent to you in a Custom CSV format or a custom screen format. Receive your orders once a day or in real time via fax and email.
- Intake Forms for TV Ads - Custom designed reports and forms are developed by our programmers to fit your phrasing and indi