Manager Steve has always taken care to patiently provide detailed explanations in layman's language before performing any actual service. This effort to provide important information, which can be very time-consuming at times, serves to great purposes--it builds the confidence and trust on the part of the customer about the service that is being recommended and it helps customers become better informed individuals about their cars. Incidentally, Steve also willingly provide answers and explanations to questions about general auto care and use, such as what to do once a car has driven through a badly flooded area. Such outstanding customer education is indeed one of the many reasons why Team One Auto Group in York stands out among its peers!
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