My family of 5 and I were to get a free 3 day/2night stay free at a hotel in WI Dells through Taino, Florida. I spoke to Dan who is in charge. I explained with a family of 3 little boys we could not sit and listen to yet another speech for an hour or more as we already listened to a speech to GET THIS free deal. Dan said if we stayed during the week we could skip the speech. Our confirmation date comes in the mail and he has it set up to listen to a speech. I called back to cancel. No one ever calls you back here. Of the at least 20 x's I tried to get ahold of Dan and left him messages, only once did he leave me a voice mail telling me he'd call me back. Did NOT happen. I tried to reschedule a trip and then Dan told me since I had a family of 5, not 4, we could not skip the speech. He told me it would be best if I just cancelled and he would send me my $15 check back within 8 weeks.($15 to send in so you write a review on your trip...which we NEVER got!!!!) I have been waiting for over 3 months for that $15 and have called numerous times with NO RETURN call AGAIN. I told him on his answering machine if I didn't get my check soon I would be filing a report with the appropriate company because I don't want others to go through such a HUGE hassle for nothing!! It is best to stay away from this company & save yourself from a headache, I'm sorry to say.
Cons: Never return your phone calls, do not follow through with service at all
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