Tacs-Auto Collision Specialist

Excellant service and professionalism. We've had them fix two flats and do a water pump timing belt change on my Audi. Great price. Accurate quote and very pleasant people to work with. Not sure if they've had a management change or if the other reviews below are sour grapes but they were not representative of my experience. Tacs was recommended to me by other people I know in the community and they we're right. more

Called and spoke with them about my care. Told them I have over 4 thousand in damage. They said to stop Monday and they will look over my car before it goes in. They told me they had me scheduled for May 7 and they will have there free rental for me. When I went Monday they claimed they never talked to me then rudley said Well sometimes I forget to pencil it in. They were very rude and unprofessional. I would not take my dog to them people. False advertisers, liars and extremely rude. more

Under the current and very immature management, the customer service is absolutely abysmal. You can expect calls to go unreturned, estimates to be unrealistic, promises to be unkept, waits to be longer than discussed, but plenty of downright rudeness and a complete lack of professionalism. If you're unfortunate enough to have Kevin as your estimator, run as fast as you can or be prepared for junior-high like nastiness. When questioned politely about his obvious mistakes and misstatements, he will tell you to take your car elsewhere (after you've already dropped your car off and are driving a rental). Your time and car are not a priority. Don't take your car to TACS in Glenmont for repair. For me, it was a huge mistake. Cons: Customer service more