After experiencing all of the below, I'd highly recommend to anybody needing any clothes dry-cleaned take their business elsewhere ….
My girlfriend and I brought in four articles of clothing to be dry-cleaned, including my only suit I own. We were attracted to the surprisingly low prices and assumed any place would do an adequate job. We had some learning to do …
After a couple of days, my girlfriend picked up the clothes. When she got home, we checked their work. The sweater still had this food stain that looked real easy to get out. The suit pants still had simple sweat marks. And the jeans still appeared to have residue from some spilled food. In addition, none of these items looked like they were ironed at all. It then suddenly occurred to us that they likely didn’t clean the articles of clothing at all!
So we went all the way back, and they said they would redo the cleaning.
A few days later my girlfriend picked up the clothes again. This time she inspected the clothes carefully. Everything this time was obviously cleaned, helping us to realize that for sure they never cleaned anything the previous time. However, there was a problem. The suit jacket now had two small burn marks, and were both located by the man’s chest. My girlfriend immediately pointed this out, and was put on the phone with the owner. My girlfriend said she at least wanted the money back for the suit jacket cleaning (only $5! – really “too cheap” to clean a suit jacket – we should have known better.) The owner said, “no money back!” So she left with the jacket as is. When getting home, her and some roommates started laughing because the burn marks very noticeable when wearing the jacket.
I later took the suit jacket to a more reputable dry-cleaner and the owner said that likely the temperature setting on the iron was probably too high for the material. He also said that if I were his customer and he burned the jacket, he would reimburse me for the cost of it.
I returned to “Table Mesa Home Style Laundry” and all they would do is to “do it again” for the third time. And I was promised a phone call by the owner within a few days time to discuss the burn marks. I never received any phone call, and upon returning a couple of weeks later, I was rudely treated. The man there said, there is absolutely no way I would ever be reimbursed, and he spent most of the conversation trying to accuse me of lying about all the details described above.
I also think it’s odd that on their “receipts” there is no name of their business, phone number, or any contact information. I asked for a receipt that I was picking up my suit jacket, and I was refused. Instead, all the clerk would do is to write on an empty piece of paper that I picked up the jacket (with his signature.)
In all honesty, if you take your clothes to this establishment you might encounter no problems. However, I really think you are taking your chances. The adage, “you get what you pay for”, sure applied here. My only suit jacket is not wearable anymore. Had we taken my clothes to another place, we would have saved tons of valuable time, and I wouldn’t have a ruined suit jacket.
I would urge anybody who reads this to get your clothes dry-cleaned SOMEWHERE ELSE.
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