When my mom and I first started collecting dolls, we frequented the TLC Doll Hospital, making friends with the owners. Over time, though, we stopped shopping there as much, for a number of reasons: one, because out of the three repairs we had them do on our dolls, we were only even marginally pleased with one of them, and that one happened to be the simplest; and two, we quickly discovered that prices online (such as on eBay) were considerably cheaper, and the selection much better. However, the owners of TLC Doll Hospital took it personally that they weren’t getting as much business from us, and started to treat us rather rudely. Therefore, I have to say that not only is the quality of their doll repair questionable, the customer service is also dependent on how the owners feel about you, which is NOT how businesses are supposed to operate. If you collect dolls or require doll repairs, I suggest finding another place to take your business!
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