You walk in, put your name on the list and the first stylist open you get, unless you want a specific person, then you get skipped until that one comes open.
This is the flaw in their process.
When it's slow, you ""might"" get an average haircut, when there is a line, they're racing to get the next person before someone else does so if you don't mind having your hair cut during a hair cut speed contest then this is your place.
If you can't deal with that one out of three hair cuts that's so bad you need it buzzed, just walk away.
HINT: If you walk into any salon that has you sign in on a clip board, walk away.
more