Had a 30 year old heater, had to be replaced. They charged extra for the grey compound to connect the air vents to the heater, they wanted to charge $250 for a $75 permit, and other similar items. I got out of a lot of the charges, but the compound I paid extra, and was very poorly done; looks sloppy and less than a year later is coming apart. Instead of replacing a $5 drain pan or offering to let me pay extra, the 30 year old pan still in place, and now 9 months later is leaking, ruining the ceiling. The air vents have a constant banging noise they claim is not their problem, but it never made that noise before.
Pros: showed up on time
Cons: work not satisfactroy
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