Strawberry Tub

Ordered an arrangement online a day in advance. They had a great website with lots of options and beautiful pictures. I received a call the day of delivery and approved substitution of some flowers due to limited availability. I was told that the arrangement may appear a little different. Lets just say it looked nothing like the picture and looked like an explosion (in a bad way) of random flowers (probably whatever they could gather up) coming out of a huge ball of hydrangeas. There was no attention to detail or "arranging" of flowers in this conglomeration of random flowers. By the way, I did pay $115 with tax and delivery. When I got a picture of the arrangement from the recipient I was mortified. I did call Strawberry Tub the next morning (Saturday) as they opened and spoke with a friendly and helpful young woman who offered an acceptable solution - a redo of the arrangement I ordered. She told me someone would be in touch by Wednesday to work out the details. That was acceptable to me. Wednesday came and went, and I decided to call back. I attempted to voice my concerns as the person on the other end of the phone kept cutting me off and telling me that someone had given them approval to change the arrangement since the flowers were not available. I told her I understood that, but that I was still unhappy with the order. She continued to be defensive and told me her manager or boss would call me back. I figured that was a better idea since it seemed we were both getting very frustrated. Now it is Friday and I had not heard back, I finally called and spoke to the "manager" and was told that I (yes, me) was rude and that she was not willing to redo the order and offered a 25% refund. She also questioned why my friend (who received the order) did not call with the complaint. Seriously? I declined after being practically yelled at over the phone and was then hung up on. Do yourself a HUGE favor and go across the street to A YELLOW ROSE! My husband has come home with the most beautiful arrangements! more

Good: I have shopped at this store over 15 years this is my first complaint and i will make sure I talk to the manager. I can tell you all about her dinner and how she did not have enough chicken and how she was going to heb to buy more. I was patient through the whole phone call and got treated like I was the problem.. Bad: employee on personal phone call, gave her my crown reward card and and asked her if she scanned it and she said yes and she looked at the receipt as she gave to me. I went out to my car and noticed it and went back in the store and told her and she said you must not have given it to me. an another employee tried to fix it and could not but said she did and only rang .43cents instead of 38.00 never said they were sorry,. Improvements: I would like to feel important as a customer! The first employee came right out and lied to me and she knew it. she was so busy on her personal phone call that I had to ask for my ten dollars back in change and she said i knew it, i was going to give it to you but she had to open her cash registar to get it.. Other: I was never offered an apology! The employee came out and said you must have not give it to me. This is bad customer service and I have been in this field a very long time. She tought I was to stupid to notice on my receipt no member number... more

If you are in need of a gift, you need to come here. Not only do they host a variety of ornaments, but they have a wide selection of gift cards. You can come here anytime and you can stock up on greeting cards and any other type of cards that you may need in the future. Personally, I come here during the holidays to buy ornaments and to stock up on cards for the year. It is a very nice store. If you are on a budget, you can always find some sort of deal on greeting cards or ornaments. This place has so much stuff at very great prices. You have no need to go anywhere else for your greeting needs that the Strawberry Tub. Great place with great stuff at great prices. more

This is a Hallmark shop. They have alot of great items. I love to go there after Christmas and get discounted Hallmark ornaments. They also have great gift items and of course cards. The staff is always nice . The store is well organized. I will go there for all my gift and card needs. What a great store. more