(I wish there was a negative star rating for these bums !!!)
I have had it with this place ! I moved into a unit back in January 2011, attracted to the "First Months Free!" sign in their window (bogus..only good for "certain" units...mis advertising if I ever saw it, but I digress).
Was told the unit was 8' x 10', but when I actually measured it, it was more like 6.5' by about 8'...when questioned, attendent gave me a blank look and told me "thats what it says on the paper here"...UGH!!
I paided two months in advance, then come February (was paid through March 2011) I started incurring late fees (huge ones...like $25 per week !) because "they had no record of my payment..DOUBLE UGH!!!
Once I finally had this straightened out, I set up an account online to make payments...but to no avail...I can never access the account (wrong password, though they email it me everytime this happens), so I end up having to call the place every month (they do not send invoices to pay by check...very shady) and end up incurring additional late fees...UGH again and again!!!
This is one of the shadiest, self serving businesses I have ever run into...my advice...seek storage else where...!
I am currently contacting the NY City Consumer Advocates Office to file an official complaint...!
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