Hi, my name is Sarah Goldsby. When we got to the apartment to move in, the apartment was disgusting, the floors/carpet were dirty, the wall behind the fridge was nasty, the dishwasher was broken (the motor stopped working), the ice machine was broken,and there were holes in the wall from the last residents. Obviously they haven't come by to clean the apartment before me moved in. So, I called to have someone come over to clean the carpets, which they should have done prior to this date. After about 4 hours of waiting for someone to come clean the carpet they finally arrived. The people at Steeple's Glen were really nice until you gave them your deposit and first months rent. Afterwards, they were a pain to deal with to getting anything accomplished at the apartment. AFter we moved in, we called several times for them to come look at our dishwasher. The man came and said he fixed it but never worked. So, we called again finally they replaced it with a new dishwasher after we had bugged them for several months. Then, we had them to come give us a ice maker because ours was not working. It took several weeks for them to come replace it. Once we had ice, we noticed there were insects in the ice, freezer, and fridge. So, we called to have them come clean behind the fridge which also took several months. Nothing further with that happened. They have on their website that they have dryers and washers that come with the apartment. They make it sound so nice but our dryer had no lent remover and it also left burnt marks on all of our clothes. I ended up having to throw away alot of clothes because for the longest time, I didnt know what it was. Then after everything settled down, it was around April. Our air conditioning went out 3 times in 2 months. Around about the end of our lease, our air condtioning started leaking. The ceiling was destroyed along with the carpet that my roomate had on the floor, due to the water leaking from the ceiling. During our lease at some point, everytime it rained, the wall around the door was rotted more and more. On the website, it says how they have alarms. The alarms in several of the apartments that my friends were living in did not work along with ours. When we moved in, the fire detectors were out of batteries so they kept beeping. We had to go buy new batteries. During our stay, the air conditioner filter was only changed 2 times in a year only because we bugged them about changing it. My stay at Steeple's Glen apartment were horrible. I would not recommend them to ANYONE!! So, at the end of our lease I called at the end of April to make sure when our lease ran out. We could not find our lease so I asked her if there was anything we needed to do prior to moving out. The lady on the phone told me I didnt need to do anything. After we moved out at the end of May, I called asking about our deposit that was $250 a piece. There were 4 of us in the apartment. They told me that our deposits would be sent at the end of June. I gave them my address TWICE to make sure they had it correct. It is now July 14, 2009. I have no deposit so I called today to see where it was. They told me that since I didnt send a letter 30 days prior to moving out, I would loose my deposit. My lease was out May 30, 2009. I did not understand because I specifically asked the lady if there was anything I needed to do because I couldnt find my lease in writing. So, now I do not have a deposit because they are keeping ALL $1000 dollars of it. The lady on the phone was very rude. Her name was Heather. I do not recommend this place to ANYONE. There are other nicer apartments with less complications that you can rent around Ruston, Louisiana. This place is very cheap but, I guess you get what you pay for.
Cons: several (cont'd)
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